Help & Contact

Our Price Promise

We Won't Be Beaten on Price

At The Knight Shop, we're committed to offering some of the best prices in the UK. We continually monitor the market to ensure our prices remain competitive, and thanks to over 25 years of experience and strong relationships with leading manufacturers, we're able to offer outstanding value across our range.

If you find the same product advertised for less by another UK retailer, we'll do our best to beat their price by 5%.

Simply contact our sales team before placing your order and we'll be happy to review it.

Found it cheaper?

We'll beat any eligible UK retailer's price by 5%.

Contact us on [email protected]

Our Price Promise Conditions

To ensure we're comparing like-for-like, the following conditions apply:

The Product Must Be Identical

The item must be exactly the same manufacturer, model and specification.

Some products may appear similar online but can vary significantly in quality, materials and construction.

The Competitor Must Have the Item in Stock

The product must be available for immediate purchase from the competitor at the time of the price match request.

The Price Must Be a Standard Selling Price

Our Price Promise applies to normal retail prices.

It does not normally apply to:

  • Clearance items

  • Closing down sales

  • Auction websites

  • Marketplace sellers

  • Pricing errors

  • Liquidation stock

If you're unsure, please contact us—we'll always do our best to help.

UK Retailers Only

The competitor must be:

  • VAT registered

  • Based within the United Kingdom

  • Selling in Pounds Sterling (£)

Unfortunately, we're unable to match prices from overseas retailers due to differences in VAT, shipping costs, import duties, customs charges and exchange rates.

The Item Must Be Brand New

The competitor's product must be new, unused and in the same condition as the item we're supplying.

Why Can't You Match US or Overseas Prices?

Prices advertised outside the UK often appear lower because they do not include UK VAT.

When importing an item yourself, you may also need to pay:

  • UK VAT

  • Customs Duty (where applicable)

  • Courier clearance or administration charges

  • International shipping costs

In addition, any warranty claims or returns would usually need to be handled with the overseas retailer, often at your own expense.

Buying from The Knight Shop gives you the reassurance of UK consumer protection, local customer support and fast UK delivery.

Request a Price Match

Found a lower UK price?

Simply contact our sales team with:

  • A link to the competitor's product

  • The advertised price

  • The retailer's name

We'll review your request as quickly as possible and, where our Price Promise conditions are met, we'll beat the price by 5%.

Email: [email protected]

Telephone: +44 (0)1492 541300

envelope

Keep Up to Date with The Knight Shop

Keep up to date with goings on at The Knight Shop, including exclusive offers and not to be missed sale and store events.

Enter your email address in the box to opt in to email marketing.

Registered Company number. 6769534 (England and Wales) UK Vat Number: 779 5190 76